Oliver Nickson – a 6th Form Business student at St John Rigby College in Orrell has been on work experience here at the CarLease UK office recently. Detailing his week at work, Oliver has put together this short blog so as to give insight in the everyday practices and to demonstrate his ability to learn what its like to work in the real world.
During my five – day work experience at Carlease UK, I have had the experience of working in an office within the car industry and been actively involved with various types of work that are completed on a day-to-day basis.
Working in the Office @CarLease UK
I have learnt how to use Microsoft Access and have better knowledge with the use of Microsoft Excel. I have needed to use their programmes throughout the week working @CarLease UK helping with everything from placing new lease car orders and preparing documents and vehicles ready to be leased to customers.
Working with the Sales Team @CarLease UK
I also spend time working with the new business and sales team. Working over the phone and liaising with customers to get the best option and most suitable car for them, this has helped me with my customer service and communication skills.
Working with the Admin Team @CarLease UK
The administrative team work with important documentation relating to the completion of new lease car orders. They talk to the funders like Lex, LeasePlan and Hitachi to make sure that new information is up to date. This process ensures that the new vehicle and customer are happy with the lease deal and their car is delivered on time and to their exact specification. The experienced CarLease UK team works well together, making sure that any important documentation is shared to relevant parties through a system on Excel.
Reflecting on my time @CarLease UK
The business is very customer focused! And all processes and systems are Designed to make the customer feel comfortable. The whole team works together with the customer to supply a vehicle suitable for their needs and creating a good relationship between the customer and Carlease UK.
The workforce is very friendly and I felt welcomed into the company.
I found the office work interesting and it gave me a better understanding of the operations within a business and the types of work that must be done.